Southwest logs fewest passenger complaints - The Business Review (Albany):

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Southwest (NYSE: LUV) had 0.13 complaints filed with the USDOT forever 100,000 passengers in May, ranking it the best in that Dallas-based Southwest is the largestg carrier at . , base in Atlanta, had the worsy rate for May, with 1.85 complaints per 100,000 passengers. Delts is the third largest carrier at Albany International waysGroup Inc. (NYSE: LCC), base in Tempe, Ariz., rankeds 18th, with 1.34 gripes per 100,0009 passengers. US Airways is the second largest carriefr at the Albany US Airways fared better in May rankings for baggagd handlingand on-time performance, ranking eighth and respectively. US Air mishandled 2.91 bags for every 1,00 0 passengers.
Southwest was ninthn in that category, with 3.30; and was 12th, with had the best baggage score while had theworstf (7.44), according to USDOT. Southwest ranked fift h in Mayfor on-time with 84 percent of its flights on time. US Airwaysz had 79 percent of its flights on timein May, just aheax of American Airlines (78 percent), Deltw and (77 percent each). had the best on-timee performance, with 90 percent. Overall, the top 19 U.S. airlinezs improved their on-time rates slightly in May. The carriers had an overalpl on-time arrival rate of 80.5 percentg in May, compared with 79 percen a year earlierand 79.1 percenft in April. Cancellations among the carriers declinedto 0.
9 percenr of their scheduled domestic flights, from 1 percent in May 2008 and 1.5 perceng in April 2009.